Privacy Policy

Introduction

This policy explains how we may process your personal data. It is issued by KLP CONSULTING AND SERVICES ‘KLP’, a consultancy company with offices in Gaborone, Botswana. The Policy is addressed to individuals outside our organisation with whom we interact, including individual clients, representatives of client organisations, visitors to our Sites, and other users of our services (together, “you”).  It may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read the Policy carefully, and to regularly check this page to review any changes we might make to its terms.

Collection of Personal Data

We may collect Personal Data about you from the following sources:

• Data you provide: We may obtain your Personal Data when you provide it to us (e.g., where you contact us via email or telephone, or by any other means, or if you provide us with your business card).
• Relationship data: We may collect or obtain your Personal Data in the ordinary course of our relationship with you (e.g., in the course of corresponding with you).
• Data you make public: We may collect or obtain your Personal Data that you choose to make public, including via social media (e.g., we may collect information from your social media profile(s), if you make a public post).
• Site data: We may collect or obtain your Personal Data when you visit any of our Sites or use any features or resources available on or through a Site.
• Registration details: We may collect or obtain your Personal Data when you use, or register to use, any of our Sites, or services.
• Third-party information: We may collect or obtain your Personal Data from third parties who provide it to us (e.g.; law enforcement authorities.).

Creation of Personal Data

We may create Personal Data about you (e.g., records of your interactions with us) including attendance at events we hold or interviews in the course of applying for a job with us. We may record telephone calls, meetings, depositions, and other interactions in which you are involved, in accordance with applicable law.

Categories of Personal Data we may Process

We may Process : (i) your personal details (e.g., your name); (ii) demographic data (e.g., your age); (iii) your contact details (e.g., your address); (iv) matter details (e.g., your instructions to us); (v) records of your consents to our Processing of your Personal Data; (vi) payment details (e.g., your billing address);(vii) information about your use of our Sites(e.g., the type of device you are using); (viii) details of your current employer; (ix) information about your interactions with our content or advertising; and (x) any views or opinions you provide to us.

Sensitive Personal Data

Where we need to Process your Sensitive Personal Data for a legitimate purpose, we do so in accordance with applicable law.

Purposes of Processing and legal bases for Processing

We Process Personal Data for the following purposes: providing our services to you; compliance checks; operating our business; communicating with you; managing our IT systems; health and safety; financial management; conducting surveys; ensuring the security of our premises and systems; conducting investigations where necessary; compliance with applicable law; improving our Sites, and services; fraud prevention; recruitment and dealing with job applications.

Disclosure of Personal Data to third parties

We may disclose your Personal Data to: (i) legal and regulatory authorities; (ii) our external advisors; (iii) our Processors; (iv) any party as needed in connection with legal proceedings; (v) any party necessary for investigating, detecting or preventing criminal offences; (vi) any purchaser of our business; and (vii) any third party providers of advertising, plugins or content used on our Sites.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law. Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement all reasonable measures to protect your personal data, we cannot guarantee the security of your data transmitted to us using the internet – any such transmission is at your own risk and you are responsible for ensuring that any Personal Data that you send to us is sent securely.

Data accuracy

We take every reasonable step to ensure that:

• your Personal Data that we Process are accurate and, where necessary, kept up to date; and
• any of your Personal Data that we Process that are inaccurate (having regard to the purposes for which they are Processed) are erased or rectified without delay.
• From time to time we may ask you to confirm the accuracy of your Personal Data.

Your legal rights

Under applicable law, you may have a number of rights, including: (i) the right not to provide your Personal Data to us; (ii) the right of access to your Personal Data; (iii) the right to request rectification of inaccuracies; (iv) the right to request the erasure, or restriction of Processing, of your Personal Data; (v) the right to object to the Processing of your Personal Data; (vi) the right to have your Personal Data transferred to another Controller; (vii) the right to withdraw consent; (viii) and the right to lodge complaints with Data Protection Authorities. We may require proof of your identity before we can give effect to these rights.

Direct marketing

We may Process your Personal Data to contact you via email, telephone, direct mail or other communication formats to provide you with information regarding services that may be of interest to you. If we provide services to you, we may send information to you regarding our services and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law. You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link included in every promotional email we send. After you unsubscribe, we will not send you further promotional emails, but we may continue to contact you to the extent necessary for the purposes of any services you have requested.

Contact details

If you have any comments, questions or concerns about data privacy, including the processing of personal data carried out by us, or on our behalf please visit contact us form.